Privacy Policy

This Privacy Policy explains how TrustFix ("TrustFix", "we", "us" or "our") collects, uses, shares and protects your personal information when you use the TrustFix mobile app, our website and related services (together, the "Platform"). It also explains the choices and rights you have.

We process personal information in line with the Nigeria Data Protection Act 2023 and other applicable laws. Please read this policy together with our Terms of Service.

1. Information we collect

Information you give us

• Account details: your name, email address, phone number and password. If you sign in with Google or Apple, we receive your name and email address from them. Passwords are stored in hashed form, never in plain text.
• Profile details: your profile photo and the addresses you save.
• Vendor and supplier details: business name and description, service category, services and prices, products and stock, portfolio photos, and identity and business documents you submit for verification (such as a government-issued ID or business registration papers).
• Bank details: the bank account details vendors and suppliers give us for withdrawals.
• Content you create: chat messages and attachments, proposals, work deliveries, reviews and ratings, dispute descriptions and evidence, and reports you make about other users.
• Communications with us: anything you send us when you contact support.

Information we collect automatically

• Location: if you allow it, your device's location is used to show you vendors and services near you. You can turn this off at any time in your device settings.
• Device information: a device identifier and push notification token, so that we can send notifications to your device.
• Log and security information: IP address, date and time of requests, and similar technical information, used to keep the Platform secure and to investigate problems.
• Transaction records: wallet top-ups, escrow payments, releases, refunds, withdrawals and orders.

Information from third parties

• Sign-in providers: Google or Apple, if you use them to sign in.
• Our payment partner: the status and reference of your payments. Card and bank payment details are entered directly on our payment partner's secure pages. We do not receive or store your full card details.

We do not use advertising or third-party analytics tools in the app, and we do not track you across other companies' apps or websites.

2. How we use your information

We use your information to:

• create and manage your account and verify your email address;
• show vendors, services, suppliers and products, including those near you;
• let users chat, send and accept proposals, run projects, and place and fulfil orders;
• hold payments in escrow, release and refund money, and process withdrawals;
• review vendor and supplier verification applications;
• send you notifications and emails about your account, projects, orders, payments and disputes;
• handle disputes, reports and support requests;
• detect and prevent fraud, abuse, security incidents and breaches of our Terms; and
• meet our legal, accounting and regulatory obligations.

3. Our legal basis for using your information

We only process your personal information when we have a lawful basis to do so:

• Contract: to provide the Platform and the services you ask for under our Terms.
• Consent: for example, to access your device location or to send push notifications. You can withdraw your consent at any time in your device settings.
• Legitimate interests: to keep the Platform safe and secure, prevent fraud, and improve our services, where these interests are not overridden by your rights.
• Legal obligation: where the law requires us to keep or disclose information.

4. How we share your information

We do not sell your personal information. We share it only as follows:

• With other users: Vendor and supplier profiles are public on the Platform. This includes the business name, photo, category, services or products, prices, portfolio, ratings and reviews. When you chat with or work with another user, they can see your name, profile photo and the information you share with them, such as the job address. Dispute information is shared with the other party to the dispute.
• With service providers who help us run the Platform, only as needed for the service they provide:
  • Korapay: payment processing
  • Cloudinary: storage of images and documents
  • Google: Google Sign-In and maps
  • Apple: Sign in with Apple
  • Firebase (Google): push notifications
  • Our email delivery provider: sending verification codes and account emails
  • Railway: hosting of our servers and database
• For legal reasons: when we believe in good faith that the law, a court order or a government authority requires it, or where it is necessary to protect the rights, property or safety of TrustFix, our users or the public.
• In a business transfer: if TrustFix is involved in a merger, acquisition or sale of assets, your information may be transferred as part of that transaction. It will remain protected by this policy.

5. International transfers

Some of our service providers store or process information outside Nigeria. When this happens, we take steps to make sure your information receives an adequate level of protection, as required by the Nigeria Data Protection Act 2023.

6. How long we keep your information

We keep your personal information for as long as your account is active and as long as we need it to provide the Platform.

When you delete your account, we delete or anonymise your personal information within 30 days. The exceptions are records we must keep for legal, accounting, tax or fraud-prevention reasons, such as payment, escrow, order and dispute records. These records are kept only as long as necessary for those purposes and are no longer linked to your identity where possible.

7. How we protect your information

We use technical and organisational measures to protect your information, including:

• encrypting data in transit;
• storing passwords in hashed form;
• keeping verification documents private and limiting who can access them; and
• restricting access to personal information to staff who need it for their work.

No method of transmission or storage is completely secure, but we work hard to protect your information and will respond promptly to any security incident.

8. Your rights

Under the Nigeria Data Protection Act 2023 and other applicable laws, you have the right to:

• access the personal information we hold about you;
• correct information that is inaccurate or incomplete;
• ask us to delete your personal information;
• object to, or ask us to restrict, how we use your information;
• withdraw your consent where we rely on consent; and
• receive a copy of your information in a portable format.

You can update most of your information directly in the app. You can delete your account at any time from Profile → Privacy & Security → Delete Account in the app. For any other request, email us at laborsoftech@gmail.com. We may need to verify your identity before acting on your request.

If you are not satisfied with how we handle your information, you have the right to lodge a complaint with the Nigeria Data Protection Commission.

9. Your choices

• Location: you can allow or deny location access in your device settings. Without it, you can still search for vendors and services manually.
• Notifications: you can turn off push notifications in your device settings. We will still send important emails about your account, payments and security.
• Camera and photos: the app only accesses your camera or photo library when you choose to take or upload a photo or file.

10. Children

TrustFix is not intended for children, and we do not knowingly collect personal information from children. If you believe a child has given us personal information, please contact us and we will delete it.

11. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will publish the new version on this page with its effective date. Where the changes are significant, we will also let you know in the app or by email.

12. Contact us

If you have any questions about this Privacy Policy or how we handle your information, contact us at laborsoftech@gmail.com.